Returns & Restocking Fees

If you're not satisfied with your item, you can return it within 14 days of the purchase date. Please note that a 20% restocking fee applies, and customers are responsible for all shipping and handling charges associated with the return.

To qualify for a refund, returned items must be in original condition without any visible damage such as scratches, nicks, or other marks.

Damaged Items

If your item arrives damaged, we will either replace the item or provide an on-site repair at no additional cost. Be sure to inspect your purchase immediately upon arrival and report any damage within 48 hours by emailing us at shoptherusticnail@gmail.com.

Wrong Items

In the rare event that you receive the wrong item, we’ll replace it free of charge, with no cost to you.

How to Start a Return

To initiate a return, please send us an email at shoptherusticnail@gmail.com for further instructions. DO NOT return any items without receiving a return number from our team.

Refund Process

Once we receive your returned item, we will process your refund promptly. Refunds will be issued for the total amount, minus the restocking fee and any applicable shipping charges.

Contact Us

For any questions or concerns regarding your purchase or our return policy, please contact us:

Address:
Rustic Nail Furniture LLC
3141 Carpenters Park Road
Davidsville, Pennsylvania 15928
United States

Email: shoptherusticnail@gmail.com
Phone: +1 814-244-3325
Hours of Operation:
Monday - Friday: 8:00 AM - 4:00 PM